Category

Qualifications Summary

Driver

• 22-year track record of accident-free driving
• Current Class A Commercial license, doubles/triples, tanker and hazardous materials endorsements, over 492,000 accrued Class B miles and 65,000 Class A miles
• Excellent driving, customer service, problem solving, communication, time and route management skills

Front Office

• Over 7 years progressive front office experience within the dental/orthodontics profession including Front Desk coordinator and Office Manager
• Skills and experience include treatment coordinator, billing and collection, insurance processing, managing patient recalls and new patient follow-up, monthly reporting, training and marketing, and all front desk duties
• Experienced in working with groups and individuals, using effective communication, and developing patient rapport; strong work ethic and ability to perform in high-pressure, fast paced environments

Sales Professional

• Over 17 years experience as an accomplished sales professional with a proven record of performance and leadership skills in competitive business environments
• Skilled sales presenter with strong closing abilities Motivated, personable, seasoned to adapting to change, maintains continuing education
• Skills include: seasoned closer, negotiation, customer service, conflict resolution, marketing and sales, client need identification, and key customer relationships, proposal  and presentation preparation

Business Systems Analyst/Programmer

• Over 30 years extensive industry experience
• Experienced in quickly finding patterns in complex business and technical problems, then providing simple, stable solutions
• Leadership, management and business expertise including supervision, mentor, and creation of tracking and reporting systems
• Technological expertise including quality assurance, data warehouse training, strategy and joint application design
• DB2/ SQL IBM certified, SAS, COBOL, IMS, TSO/ISPF/JCL, UNIX

General Office

• Performs well in a fast-paced, time critical environment, providing outstanding customer service; excellent organization, management and coordination skills; and ability to oversee and delegate tasks
• Office skills include Microsoft applications, phone/switchboard, 10-key, data entry, customer service, and internet research

Childcare Specialist

• Over 5 years broad experience in the child care industry providing teacher’s assistance, child transportation, and children’s nutrition including menu preparation, food order and supply, preparation and service of meals for up to 80 children, and kitchen health and safety
• Attention to detail, ability to meet deadlines and varied requirements, excellent customer service

Senior Management

• Over 20 years experience and a demonstrated leadership record
• Former military officer
• Proven change agent with an exemplary record for driving organizational development, directing expert operations, and orchestrating change management in organizational leadership
• Creative problem solver and innovative strategic planner with demonstrated ability to develop effective solutions
• Highly skilled mentor and motivational relationship builder producing performance excellence

Business Administration

• Accomplished professional with 12 years combined industry and nonprofit experience.
• Uniquely qualified in the areas of administration and leadership
• Specialized in accounting requirements of nonprofit organizations
• Extensive database management experience
• Demonstrated ability to organize and prioritize multiple projects

Business Administration

• Private and public sector experience with business administrative skills including business planning and development, policy development; outstanding customer service, human resources management, marketing and presentation, and customer development
• Experienced in office management; human resources including hiring, training, scheduling, and disciplining staff; supervision and management of up to 45 staff members and associates
• Coordination of local marketing efforts to increase sales volume achieving  results 27% above target
• Implemented exceptional customer services, increasing customer services scores to 16% above market target
• Developed and implemented staff policies and procedures

Office Manager/ Administrator

• Results-driven, focused and highly organized office manager/ administrator
• Outstanding communication, customer service, budget and  project management skills
• Consistently demonstrates initiative, excels in all aspects of administration, office management and systems streamlining
• Interfaces will within all levels of an organization
• Contributory, realistic and accountable team member who efficiently and accurately produces timely results, employs excellent research and analysis abilities and consistently displays a positive attitude
• Over 12 years broad based management/administration experience including medical, military, and commercial sales offices

Marketing, Advertising and  Public Relations
Business Management

• Extensive public and private sector experience including business management, project management, advertising, public relations, media relations, event planning, strategic thinking and coalition building
• Experienced in the design and implementation of successful business strategies
• Proven ability to create profitable, targeted marketing strategies
• Solid skills in leadership, team building, can coalition building
• Award winning marketing and public relations design, writing, and photography